Support Administrator

Wrocław, Dolnośląskie

Miejsce pracy: Wrocław

Region: Dolnośląskie

Branża: IT - inne

Data publikacji: 2016-06-01

Oferta z serwisu:

Oferta z serwisu:

OpsTalent is a modern multi-lingual ‘Customer Contact’ company of passionate and driven people. We are trusted by our clients from the small businesses to blue chip multi-nationals to handle their customer contacts in more than16 languages.

We are currently looking for talented & dynamic people for our international project, you will join a fast-moving and dynamic organization that delivers great career packages and opportunities for personal growth.

Support Administrator
Workplace: Wrocław
Region Name: dolnośląskie

Position overview:
-This is a varied position dealing with all aspects of Technical Support
-The role will involve general duties ranging from: receiving technical customer service inquiry calls and emails, logging cases, diagnosing faults, and allocating company’s services

-Ensuring all phone calls are logged and allocated to a team member
-2nd line support for diagnosing connectivity, SIM, VPN, Router problems/issues
-Using customer portals with regards to diagnostics, SIM checks, customer queries, information requests etc.
-Queue management/customer follow up
-Sending out outage emails to customers
-Ad hoc duties as required

Job Requirements:
-Excellent verbal and written English communication skills
-PC literate, high level of Excel competency (Intermediate as a minimum)
-Understanding of IPs and IP subnet masks
-Confident dealing with large amounts of numerical data
-Ability to work unsupervised and on own initiative

-The ideal candidate will have excellent attention to detail, time management, organisation communication and interpersonal skills
-The candidate must be proactive in approach and be a team player willing to go that extra mile when required in line with the business needs
-Strong technical understanding of M2M solutions and basic phone functionality
-Experience in customer service will be an asset

What we offer:
-Evening/night shifts during the week or/and weekends
-Very attractive double salary and bonuses!
-Full paid systems and products training provided
-Opportunity to develop your potential and become a team leader
-Work in an international environment and a team full of energetic people
-Multisport card after the trial period plus other social benefits

Sounds interesting? Send us your application and join our team! We’re waiting for YOU!
Please note that we will contact only selected candidates.

We kindly ask you to include in your CV the following clause:
"I agree for processing my personal data and putting them into our database in order to present me a offer of employment, in accordance with the provisions of the Act about the Personal Details Protection dated 29.08.1997 (Dz.U. z 2002 r. Nr 101, poz. 926 z poź. zm.). I note that I have right of access to the content of my data and their correction."

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